Frequently Asked Questions

Poetic care meets scientific clarity.
Whether you’re curious about ingredients, usage, or how to join the Society, we’ve answered everything here — clearly and calmly.


1. What is INDSO?

INDSO is skincare, rethought.
Not a brand — a circle of trust.
We blend ancient Indian wisdom with modern clinical logic to create water-based rituals that feel like skin’s memory — not just a product.


2. What kind of products INDSO offer?

Only what skin actually needs.
Eight gel-based formulas — each crafted with precise actives, lightweight texture, and ingredients rooted in both Ayurveda and clinical science.
No foams. No heaviness. No filler.
Just hydrating clarity in every jar.


3. Are INDSO products good for sensitive skin?

Yes. All INDSO gels are:

  • Clinically tested

  • Non-comedogenic

  • Free from parabens, sulphates, and artificial dyes

We test for irritation on Indian skin tones and use only gentle actives in pH-balanced formulas.


4. What ingredients do you use?

We use clinically supported ingredients like:

  • Niacinamide, Vitamin C, Salicylic Acid

  • Ashwagandha, Turmeric, Milk Protein

  • White Tea, Goji Berry, Aloe Vera

Each product page shows full INCI lists and active percentages. Explore What’s Inside Our Gels.


5. Can I use INDSO with sunscreen?

Yes. INDSO gels layer beautifully under sunscreen. In fact, we encourage it. For daytime, use a lightweight INDSO gel → then sunscreen → then makeup if needed.

For oily or acne-prone skin, we recommend the Orange Vitamin C Gel or Tropical Mixed Fruit Gel under SPF.


6. What skin types are INDSO gels best for?

Our 8 SKU collection covers:

  • Oily / Acne-prone: Orange Gel, Fruit Gel

  • Dry / Dull Skin: Coffee & Cocoa, Turmeric Milk

  • Sensitive / Redness: Ashwagandha, White Tea

  • Night Repair: Black Lotus

  • Brightening + Clarifying: Cucumber & Niacinamide

Still unsure? DM us on Instagram @indso.in or email contact@indso.in for personalized help.


7. Where do you ship?

Currently, we ship across India.
INDSO jars are carefully packed in eco-safe boxes, bubble-wrapped, and shipped within 24–48 hours. Expect delivery in 3–6 working days.

Coming soon: UAE, Singapore, and the UK.


8. Can I return or exchange my order?

Yes — if it’s unopened and returned within 7 days.
Please write to orders@indso.in with your order number.
We only accept returns for unused jars due to hygiene policies.


9. Where can I read more about your ingredients?

You can browse our full clinical + poetic archive here:
📄 [The INDSO Ingredient Book] → coming soon
🧪 Product Science Overview
🌱 Shop by Skin Concern


10. What is the INDSO Society?

The INDSO Society is our inner circle of testers, early access users, and skincare thinkers.
Each member receives surprise drops, unreleased formulas, and invites to digital breathing rituals.

Membership is limited. You can apply here to be considered.


11. How do I contact you?

  • For orders, partnerships, & product help: contact@indso.in

  • Or DM us anytime on Instagram @indso.in