Frequently Asked Questions
Everything you need to know about our products and ordering. Can't find an answer? Reach us at contact@indso.in.
Every formula combines Indian botanical actives at clinically effective concentrations with globally validated ingredients like Niacinamide, Vitamin C and Hyaluronic Acid. The gels are formulated specifically for Indian climate conditions. Each one is manufactured in an FDA-approved facility and meets ISO natural-origin standards.
Yes. Every gel is formulated with natural and naturally derived ingredients. The range is free from parabens, sulphates, phthalates, mineral oil, PEG, PG and synthetic dyes.
Each formula is at least 96% naturally derived.
Always. We never test on animals at any stage of development.
Most gels are fully vegan. The Turmeric Milk Gel contains Milk Protein and the Ashwagandha Gel contains Hydrolysed Honey. The remaining six gels contain no animal-derived ingredients.
Three gels carry a pregnancy caution. The Black Lotus Night Gel contains Retinol (0.1%). The Orange Vitamin C Gel and Tropical Mix Fruit Gel contain Salicylic Acid. Avoid these if you are pregnant or breastfeeding. All other gels are generally considered safe. Check with your doctor before introducing any new skincare during pregnancy.
The easiest way is to take our skin quiz. It takes under a minute and recommends the right gel based on your skin type, primary concern and how your skin behaves through the day. No guesswork, no scrolling through eight products trying to figure out the difference.
Orders are dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Orders can be cancelled before they are dispatched. Email contact@indso.in with your order number as soon as possible.
We replace or refund damaged, wrong, expired or missing items reported within 7 days of delivery. For hygiene reasons, opened or used products can’t be returned. See our Returns & Refunds page for full details.